FAQ


Frequently Asked Questions

DO YOU DELIVER?

Yes we do! Thanks to our delivery partner @cakehero they deliver our donuts across Sydney!

WHAT IS YOUR CUTOFF TIME?

Our cutoff time is 3pm for next day delivery HOWEVER we can only accomodate on a limited numbers per day. Please double check your chosen date as we might reach our maximum capacity on a certain day/week.

WHERE IS MY ORDER? WHAT TIME IS IT COMING?

Unfortunately, once we hand it off to Cake Hero, we do not have a tracking app or cannot cannot contact the driver as they are busy delivering your order. Please expect it to arrive from 12-8pm (but delays can happen)
 
WHERE DO YOU DELIVER IN SYDNEY?
We cover MOST of Sydney Metro!
Here are the Delivery postcodes: 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2747-2751, 2759-2764, 2766-2774.
Your postcode is not listed? Contact @cakehero

 

(SPECIAL REQUESTS)

Unfortunately, We cannot write down any special notes or requests with your orders. 

MY ADDRESS IS A LITTLE BIT CONFUSING (DELIVERY INSTRUCTIONS)

Please quote your order number and email us ASAP at hello@donutpapi.com to help our couriers to drop off your donuts easily! 

Are any of your products allergen free?

We do not recommend our products to anyone with severe allergies. We use eggs, nuts and wheat in our kitchen every day. All products may contain traces of these. We try our best, but we cannot guarantee anything to be 100% allergen free and cross contamination is a possibility during production.

Are your donuts HALAL?

Our regular donuts are vegetarian but we are not HALAL certified. We occasionally use gelatine in some of the products (i.e cheesecakes/ marshmallows) and sometimes we use meat (bacon, spam, chicken etc) for special savoury donuts. Our vanilla extract is alcohol based.

Do you use animal lard/fat to fry the donuts?

NO. We use vegetable oil to fry the donuts.

Do you put raw eggs in your donuts/ products? 

We do not use raw eggs or any raw animal products in our donuts. Our custard based products are cooked at a high temperature (100deg+) so they are safe to consume. 

Our custard products are NOT recommended if you are pregnant. Please keep this in mind if you are gifting donuts to a friend who is pregnant

 When will you have <insert flavour here> back?

We offer a selection of rotating specials. Some are even more limited, being available ONLY for 1 month. Check our Instagram for updates and the latest specials.

 I need my order to be picked up at an earlier time. Is this possible?

 We cannot accommodate pick up times earlier than 12pm.

(IN-STORE) How can I check what flavours you have available on the day? 

We cannot predict when certain flavours will sell out. The best way to get a certain flavour will be to pre-order.

I have a problem with one of your products. How do I contact you?

Please contact us by emailing hello@donutpapi.com if you have any concerns or feedback about our products